FAQ

. About TracAPM

TracAPM is Malaysia government system aim to empower the preparedness of Malaysia Civil Defence Force (Angkatan Pertahanan Awam Malaysia “APM”) to carry out duties to ensure the safety and well-being of the country through digitalisation and operationalise APM by implementing integrated and holistic system in support of the core function of APM.

Some of the digitalised components of TracAPM includes International borders quarantine process management (QPMS) such as Kuala Lumpur International Airport (“KLIA”), national quarantine station management, Covid-19  Extermination Agent (Agen Basmi Covid-19 “ABC-19”) application, Hotspot Identification For Dynamic Engagement (HIDE), and the handling of the unfortunates (corpses) in the pandemic.

TracAPM was launched by the Prime Minister Tan Sri Dato’ Haji Muhyiddin bin Haji Muhammad Yassin on 24 March 2021, accepted and fully used by government of Malaysia on 21 June 2021. The system is officially full-run starting 1 July 2021 and handed over to the government on 14 July 2021.

. About MyABC19 Application

MyABC19 is a component licensed to TracAPM and the official application for APM officers’ daily duty and mission tracking. The App is use for national Covid-19 vaccination candidate registration, hotspot inspection, operational and incident reports, as well as tracking and tracing of civil defence programs throughout the country.

APM members can contact your regional office or chief officer to enroll in ABC-19 program or download MyABC19 Application.

. About TracAPM Quarantine Process Management System (QPMS)

TracAPM QPMS is the official government application for all disaster, pandemic or civil defence quarantine process management, including registration, tracking, and resource planning connecting all touch points within the quarantine process under unified system to achieve real-time reports and precision responses.

. TracAPM Quarantine Process Management System (QPMS), Quarantine Station (hotels) and Transports Partner Program and Agent Program for Covid-19

TracAPM QPMS components provides quarantine stations “QS Management” (QMS) and transport facility owners “transport Management” (TMS) to register and manage all quarantine rooms and services reservation, booking, payment and room arrangements within centralised platform.

TracAPM is full-run as of 1 July 2021 for all national borders use. Approved hotels will be part of the government quarantine process management system (QPMS) to accept house deal, resellers, walk-in, and travellers direct booking and payment starting 1st August 2021. 

QS owners can apply at QS Partner Program. QS resellers and travel agents can apply at QS Agent Program.

Business-to-Business arrangement for non-government service providers shall contact Tri-G Technologies Sdn Bhd, the official technical support for government system TracAPM. Any suggestions or questions, please contact your regional office or TracAPM.

. About SafeTravelPass Malaysia (STP)

SafeTravelPass (https://safetravelpass.com.my) is a component licensed to TracAPM, and the Covid-19 entry-registration, quarantine hotel booking, payment and government cost facilitation service for all travellers coming into Malaysia.

SafeTravelPass (STP QR Code) is officially recognised by the government upon arrival in Malaysia, and OnepassWorld compliance. International digital travel passes registered with OnepassWorld is coherent with SafeTravelPass, inter-exchangeable worldwide.

Obtain your SafeTravelPass Malaysia (STP) at https://tracapm.com, https://safetravelpass.com.my or https://safetravelpass.tracvirus.com.my

. Types of Quarantine Stations (hotels)

Standard QS and Premium QS are private hotels and facilities; whereas “pusat latihan” are government facilities.

Malaysian or foreigners can pay at SafeTravelPass online for all types of QS (hotels); whereas Malaysian are allowed to pay on arrival or at hotels booked through SafeTravelPass.

. Types of Transports

Travellers can book and pay at SafeTravelPass online for all types of Transports.

. Government payments of Covid-19 Tests and Operation Fees

Travellers can use SafeTravelPass online for all government payments facilitation, including Cash-on-Arrival (COA) for all border entries with unified check points.

. Is TracAPM.com Government Web Site?

Civildefence.gov.my is the only official government web site for Malaysian Civil Defence Force (Angkatan Pertahanan Awam Malaysia “APM”). TracAPM.com is the information web site pertaining to government system TracAPM for the ease of International readers and Malaysia users for reference purposes. Any suggestions or questions, please contact your regional office or TracAPM.

. Other enquiries

Any suggestions or questions, please contact your regional office or TracAPM.

TracAPM Disaster Management, Resource Management, and Data Management provides cross-agencies common data unification for better collaborations

Precision Disaster Respond and Resource Deployment using trac-n-trace, geolocation, and big-data analytics made real-time civil defence support possible.

TracAPM QS Management System (QMS) and SafeTravelPass Booking System manages all your booking channels in one account

Save Time, Human Resources, and Inventory Planning. Easy booking channel and guest flow management under government QS auto-queue system.

QS owners can apply at QS Partner Program. QS resellers and travel agents can apply at QS Agent Program.